Return Policy

Return policy.

Last updated September 15th, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process.

To return an item, please email customer service at  customercare@dismasbeautytrend.co.ke to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following physical address:

Dismas Beauty Trend

Attn: returns

RMA #

Gakira Market Street

Kangema      

Muranga County.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track able method to mail your return.

Refunds.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions:

The following items cannot be returned or exchanged.

  • Items on sale
  • Items used in promotions.

For defective or damaged products, please contact us at the customer service number below to arrange an exchange.

Please note:

  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at;

+254 728 409650

customercare@dismasbeautytrend.co.ke

 

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